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Service Purpose

The service purpose is
fast and thoughtful service, aiming to satisfy users.

Service commitment
1. The factory products are of high quality and reliability, and early failures are eliminated in the factory;
2. When users find quality problems, our factory will reply 48 hours after receiving the user's notification, and the fault will not be eliminated and maintenance personnel will not be evacuated;
3. Special machine tool products, strictly implement user supervision and factory acceptance systems;
4. Provide maintenance spare parts for factory products, and make maintenance suits according to user requirements

After-sales service hotline: 0632-5627158/18963268897

Convention on Service

Equipment failures will not be eliminated and will never be evacuated from the site.

Two fast

Quickly respond to the solution,
Quickly send personnel to solve or mail parts on site to minimize user losses.
Three sentences

One sentence when entering the door: I am a Lunan machine tool service staff, please take us to the production site.
Before leaving, I said: Thank you for your cooperation. If you have any questions in the future, please contact us immediately.
Don’t say it during service: if it hurts users or enterprises, it has nothing to do with the service.
Four serious

Carefully check equipment failures, carefully analyze the cause of the failures,
Carefully troubleshoot and fill out the service feedback form carefully.
Five are not accurate

Do not contradict or slouch users, do not eat or drink, ask for users, do not deceive or fool users,
You are not allowed to take the opportunity to play, leave your post without permission, and do things that are not related to service.